Question 1

How long does shipping take?

Accepted Answer

Production takes 2-5 business days. Standard shipping within the US takes 3-7 business days after production. International shipping takes 7-21 business days depending on destination.

Question 2

What is your return policy?

Accepted Answer

We offer a 30-day return policy for damaged or defective items. Contact our support team with photos of the issue and we will arrange a replacement or refund.

Question 3

How do I track my order?

Accepted Answer

Once your order ships, you will receive a tracking number via email. You can also check your order status in your account dashboard.

Question 4

What payment methods do you accept?

Accepted Answer

We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, Apple Pay, and Google Pay.

Question 5

Do you ship internationally?

Accepted Answer

Yes! We ship to over 50 countries worldwide. International shipping rates and delivery times vary by destination.

Question 6

How do I become a creator on Merch Harbor?

Accepted Answer

Visit our Sell page to learn about our creator program. Upload your designs, set your prices, and start earning with zero upfront costs.

Question 7

What products can I sell on Merch Harbor?

Accepted Answer

Creators can sell designs on t-shirts, hoodies, mugs, stickers, posters, phone cases, tote bags, and many more product types through our print-on-demand platform.

Question 8

Are your products ethically made?

Accepted Answer

We partner with print-on-demand providers who follow ethical manufacturing practices. Products are made on demand, reducing waste from overproduction.

Question 9

Can I cancel or modify my order?

Accepted Answer

Orders can be cancelled within 2 hours of placement. After that, production begins and modifications are no longer possible. Contact support immediately if you need to cancel.

Question 10

What is print-on-demand?

Accepted Answer

Print-on-demand means products are only manufactured when a customer places an order. This eliminates waste, allows unlimited design variety, and means every item is made fresh for each customer.

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